Maintenance

The updated Residential Tenancies Act has determined what is an urgent repair, and how long is taken to arrange the repair. If a maintenance issue causes a rental home to lose the essential services of power, gas, a fridge (if one is provided), sewerage, water or hot water; or if the issue is likely to cause damage to the property or unduly inconvenience you will need to contact us as soon as practicable by calling our office on 9309 4004. If this occurs after hours’, over a weekend or during a public holiday we can be reached on our dedicated emergency maintenance number 0447 833 690. We will then contact the lessor to ensure we arrange the repairs within the required time using qualified tradespeople. We recommend that all general repairs are carried out by suitable tradespeople and all of the contractors we use are fully insured which helps protect our lessor’s investment and tenant’s safety.